Guests between 16 and 45 years of age are free to place bookings in our shared dormitories. Guests aged 15 or younger and above 45 years of age are unable to use the shared dorms and must book in a private dorm or room. To know more about it please check our T&Cs.(https://www.smarthostels.com/terms-and-conditions)

To cancel or modify* your reservation please forward your request by email to the hostel you have your reservations with, the reception team will then treat your request. Please be aware that there may be cancellation charge depending on your rate plan. - Russell Square: srs.bookings@smarthostels.com (srs.bookings@smarthostels.com) - Hyde Park Inn: hpi.bookings@smarthostels.com (hpi.bookings@smarthostels.com) - Hyde Park View: hpv.bookings@smarthostels.com (hpv.bookings@smarthostels.com) - Camden Inn: sci.bookings@smarthostels.com (sci.bookings@smarthostels.com) * Changes to confirmed reservations (e.g. changes in dates or changes in number of guests or nights) are subject to availability of a suitable alternative and are subject to any additional costs incurred in making the changes to accommodate your request

If you have booked using our flexible Smart Rate: the first night of your booking will be charged via the credit/debit card you have provided on booking. The remaining balance will be charged on arrival and can be made with cash or card. You can also walk-in directly to our hostel and book with our reception team. You will be able to pay either by card or cash. subject to availability

If you have made a reservation but never recieved an email confirmation, please check your spam/junk email folder. If you still have not recieved you confirmation, please contact the hostel you have booked with via email and the front desk staff will help with your enquiry.

All reservations require a valid debit/credit card to be confirmed by the hostel. The only alternative is to come to the hostel and make the booking at the recption, where you can pay by cash or card.

We limit reservations to maximum of 14 nights. To know more about it please check our T&Cs.(https://www.smarthostels.com/terms-and-conditions)

As a hostel we cannot guarantee that all guest in 1 booking will be allocated in the same room however, we always try to make guests stay the most comfortable which includes always keeping bookings together unless there are no alternatives. If you would like to check if you have been allocated together please contact your hostels front desk by email and they will be able to update you.

If you are 10 guests or more please use the groups tab at the top of the screen to make an enquiry.

If you need to conatct your hostel, please forward them an email, you can find their email addresses on the Contact page.(https://www.smarthostels.com/contact)